Privacy Policy

We collect information you provide directly to us, including: • Personal Information: Name, email address, phone number, and mailing address when you submit forms, book consultations, or request quotes. • Property Information: Property addresses, unit counts, rent amounts, property values, financing details, and other real estate data you enter into our calculator tools or forms. • Financial Information: Investment-related data you voluntarily input for analysis purposes (e.g., purchase price, down payment, rental income estimates). We do not collect bank account numbers, credit card numbers, or Social Security numbers through our website. • Communications: Records of your correspondence with us, including text messages, emails, and phone calls. • Usage Data: Information automatically collected when you visit our site, including IP address, browser type, device type, pages visited, and referring URLs. • Cookies and Similar Technologies: We may use cookies, web beacons, and similar tracking technologies to improve your experience and analyze site usage.

We use the information we collect to: • Provide, maintain, and improve our property management services • Respond to your inquiries, consultation requests, and quote requests • Send you property performance reviews and deal analyses you request • Communicate with you about our services, including via SMS and email • Process and facilitate property management onboarding • Generate investment analysis reports using our calculator tools • Analyze website usage to improve our services and user experience • Comply with legal obligations and protect our rights

Lighthouse Property Management Co uses SMS text messaging (powered by Twilio) as a primary communication channel for property management operations. Consent: By providing your phone number and submitting a form on our website, you consent to receive text messages from us. Your consent is not a condition of purchasing any services. Message Frequency: Message frequency varies based on your engagement with our services. Property owners and tenants under management may receive regular operational messages. Message and Data Rates: Standard message and data rates may apply depending on your mobile carrier and plan. Opt-Out: You may opt out of receiving text messages at any time by replying STOP to any message. After opting out, you will receive a confirmation message and no further texts will be sent unless you re-subscribe. Help: Reply HELP to any message for assistance, or contact us at info@thelpmco.com. Carriers: Major carriers are supported. Carriers are not liable for delayed or undelivered messages.

We do not sell your personal information. We may share your information in the following circumstances: • Service Providers: With third-party vendors who perform services on our behalf, including Twilio (SMS/communications), Supabase (data storage), and Vercel (website hosting). These providers are contractually obligated to protect your information. • Property Management Operations: With vendors, contractors, and service providers as necessary to manage your properties (e.g., maintenance requests, inspections). • Legal Compliance: When required by law, subpoena, court order, or governmental regulation. • Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. • Protection of Rights: To protect the rights, property, or safety of Lighthouse Property Management Co, our clients, or others.

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our website uses HTTPS encryption for all data transmission. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Property management records are retained in accordance with Louisiana law and industry standards. You may request deletion of your data by contacting us (see Section 10).

Depending on your location, you may have the following rights regarding your personal information: • Access: Request a copy of the personal information we hold about you. • Correction: Request correction of inaccurate or incomplete information. • Deletion: Request deletion of your personal information, subject to legal retention requirements. • Opt-Out of Communications: Unsubscribe from marketing emails or reply STOP to text messages at any time. To exercise any of these rights, contact us at info@thelpmco.com or call (504) 531-5190. We will respond within 30 days.

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA): • Right to Know: You may request disclosure of the categories and specific pieces of personal information we have collected about you. • Right to Delete: You may request deletion of your personal information. • Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights. • Right to Opt-Out of Sale: We do not sell personal information. If this changes, we will provide a "Do Not Sell My Personal Information" link. To exercise your CCPA rights, contact us at info@thelpmco.com or call (504) 531-5190.

Our website and services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on this page with a revised "Last updated" date. We encourage you to review this page periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

If you have questions about this Privacy Policy or our data practices, contact us: Lighthouse Property Management Co New Orleans, LA Email: info@thelpmco.com Phone: (504) 531-5190